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Refund policy

As long as the shoes are in a new and unused condition, there is no time limit for when you must return your shoes for a refund or exchange. We will not accept returns or exchanges if the shoes are visibly used.

In order to avoid returns, please confirm your size before ordering using our sizing guide. Once you receive the product, please check the fit to make sure the size is correct. Please inspect the product immediately and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can evaluate the issue and make it right!

Please don't throw out the white mailer that comes with your order! You can use it to return your product!

How to Refund/Exchange Your Item

US Customers:
To start a return for either refund or exchange, please send an email with your order number, and a clear request for either a refund or exchange (including which size/color) to info@icarusfootwear.com. Please note that you will not receive an acknowledgement email unless you specifically request one - it is not necessary for your return to be processed - we will reach back out if we need additional information to process your return.

Please use the included pre-paid package to mail the shoes back for a full refund, or exchange to a size of your choosing. Pack the shoes and insoles in original packaging inside the shoe box. Then, pack the shoebox in the white polybag mailer (or cardboard box), peel and seal the end adhesive strip, then drop it off at your local USPS office. Note that white polybag mailers already have a return shipping label attached. If your shipment arrived in a cardboard box, you should have received a separate prepaid return label - peel and stick this over the original label.

Once we receive your return, we will either refund or exchange your order as specified in the email. If no email is received, we will issue a refund. For refunds, the full order amount will be refunded to your initial payment method. Please wait up to 5 days for this refund to process. If you specified an exchange to another size, we will ship out the new size for free.

International Customers:
To start a return for either refund or exchange, please send an email with your order number, and a clear request for either a refund or exchange (including which size/color) to info@icarusfootwear.com. Please note that you will not receive an acknowledgement email unless you specifically request one - it is not necessary for your return to be processed - we will reach back out if we need additional information to process your return.

Please use the included packaging to send the product back. You are responsible for arranging return shipping to our US address below - please feel free to use the cheapest shipping option to minimize your costs.
Icarus Footwear
2001 Glenview Ave.
Park Ridge, IL 60068
United States
Tel: 1-224-659-6249

Once we receive your return, we will either refund or exchange your order as specified in the email. If no email is received, we will issue a refund. For refunds, the full order amount will be refunded to your initial payment method. Please wait up to 5 days for this refund to process. If you specified an exchange to another size, we will ship out the new size for free.
If you have any questions, please reach out to info@icarusfootwear.com - we are happy to help!
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