FAQ

Refunds (US Orders):

To return your order, please place the shoes and insoles back in the shoe box. Feel free to keep the toe spacers and stickers. Place the shoe box in the white mailer, then peel and seal the end of the bag closed. Email us at icarusfootwear@gmail.com with your order number and let us know you’d like a refund. Drop off the shoes at your local USPS office; the package already has a pre-paid return label. Once we receive the shoes, we’ll issue you a full refund using your original payment method. There is no time-limit on when you can send the shoes back, or if the shoes are already worn. We stand behind our 100% satisfaction guarantee.

Exchanges (US Orders):

To exchange your order for another size, please place the shoes and insoles back in the shoe box. Feel free to keep the toe spacers and stickers. Place the shoe box in the white mailer, then peel and seal the end of the bag closed. Email us at icarusfootwear@gmail.com with your order number and let us know what size you’d like to exchange to. Drop off the shoes at your local USPS office; the package already has a pre-paid return label.

International Orders:

Duty Fees:

We offer free shipping on all international orders. However, your order may be subject to import duties and fees depending on which country you live in. You must pay these duties or your government's custom service will not release the package to you. Here is a table of fees our customers have encountered by country, please email us with your experience so we can update this table and help others!

Country	Import Tax Percent	Approximate Tax on $144 Order
Canada	41%	$59 USD
Mexico	16%	$23 USD
Spain	34%	$43 USD
Sweden	25%	$36 USD
Taiwan	5%	$7 USD
Vietnam	43%	$56 USD

International Returns:

To return your order, please place the shoes and insoles back in the shoe box. Feel free to keep the toe spacers and stickers. Place the shoe box in the white mailer, then peel and seal the end of the bag closed. Email us at icarusfootwear@gmail.com with your order number and let us know you’d like a refund. Return the package to the address below. Since international shipping is more expensive for us, we cannot cover the cost of return shipping. Once we receive your package, we will issue a full refund for the purchase price you paid on your original method of payment. There is no time-limit on when you can send the shoes back, or if the shoes are already worn. We offer a 100% satisfaction guarantee.

International Exchanges:

To exchange your order, please place the shoes and insoles back in the shoe box. Feel free to keep the toe spacers and stickers. Place the shoe box in the white mailer, then peel and seal the end of the bag closed. Email us at icarusfootwear@gmail.com with your order number and let us know what size you’d like to try instead. Return the package to the address below. Since international shipping is more expensive for us, we cannot afford to also pay the cost of return shipping back to United States. We will pay for the cost of shipping the new size to you. You should not have to pay duty fees a second time for the new pair. If the new pair does not fit, repeat this process.

How do I clean my shoes?

Shoe laces: Remove the shoe laces, rub with a few drops of dish soap, and let them soak in warm water for a few minutes. Rinse with water then let them air dry.

Outsole: Spray the rubber outsole with some warm water. Apply a few drops of dish soap to a firm bristle brush and scrub any areas with dirt. Rinse with water and dry with a towel or rag, or air dry.

Leather: Using a damp rag or paper towel, wipe down any dirty areas of the leather upper. Don't use soap - this will dehydrate and strip the leather! You can apply a leather moisturizer, like mink oil, to help protect the shoes!